1. What personal data we collect

When you visit our website or use our services, we may collect the following data:

  • Identification and contact details: Such as your name, email address, phone number, and residential address when you make a reservation or submit an inquiry.

  • Booking and payment information: Information about your stay, travel companions, and payment details (these are usually processed securely by our external payment providers).

  • Technical data: Such as your IP address, browser type, device information, and your interaction with our website (for example, through cookies).

2. How we use your data

We process your personal data solely for the following purposes:

  • To process and manage your reservation of our luxury villa.

  • To communicate with you regarding your stay, payments, or inquiries.

  • To improve our website, services, and guest experience.

  • To comply with legal and tax obligations.

  • For marketing purposes (such as sending a newsletter), but only if you have explicitly given your prior consent to do so.

3. Sharing your data with third parties

We never sell your personal data to third parties. We only share your data with trusted external parties when necessary for our services, such as:

  • Payment providers and booking systems to complete your reservation.

  • IT and hosting providers (such as the company hosting our WordPress website).

  • Local authorities or service providers in Bali (such as a local property manager or driver), strictly if this is required to facilitate your stay and we are legally obliged to do so.

4. Cookies and similar technologies

Our website uses cookies to ensure the website functions properly and to analyze its usage. For example, we use [insert: e.g., functional cookies for the website and analytical cookies to see how visitors use the site]. You can set your browser to refuse cookies, although some parts of our website may not function properly as a result.

5. How long we retain your data

We do not retain your personal data longer than strictly necessary for the purposes for which it was collected, unless a longer retention period is required by law (for example, for our tax records).

6. Your privacy rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights:

  • Right of access: You can request to see what personal data we hold about you.

  • Right to rectification: You can ask us to correct any inaccurate data.

  • Right to erasure (Right to be forgotten): You can request that we delete your data.

  • Right to object or restrict: You can object to the processing of your data.

If you wish to exercise any of these rights, please contact us using the contact details below.

7. Security

We take the security of your data seriously and implement appropriate technical and organizational measures to prevent loss, misuse, or unauthorized access to your personal data. For example, our website uses a secure SSL connection (indicated by the padlock in your browser’s address bar).

8. Changes to this privacy policy

We may update this privacy policy from time to time, for example, when our services or legal requirements change. The most recent version will always be available on our website.

9. Contact details

If you have any questions about this privacy policy or how we handle your personal data, please feel free to contact us:

The Novera Beyond Email: info@thenoverabeyond.com Website: www.thenoverabeyond.com